Field Engineer

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Field Engineer ABOUT THE JOB Company Intro: TurbineOne is a fast-moving and high-performance startup with a mission to strengthen situational awareness for all Americans serving at our nation’s frontlines - and we are backed by the best DefenseTech venture capitalists. Our Frontline Perception System is an edge-first software platform that allows anyone, even with no technical knowledge, to build and use machine learning models within a comms-contested tactical environment. Our rapidly growing startup seeks a talented and versatile Field Engineer to join our dynamic team. In this role, you'll be at the forefront of deploying our innovative ML solutions in high-stakes environments, working directly with national security customers to ensure seamless integration and optimal performance of our systems. As a crucial link between our development team and end-users, you'll have the opportunity to significantly impact national security operations while pushing the boundaries of ML technology. We want to hear from you if you thrive in fast-paced, challenging environments and are excited about the intersection of advanced technology and critical missions. Job Title: Field Engineer • Reporting to: Engineering Operations Manager • Location: Geographically flexible for home-office with frequent travel required Primary Responsibilities: • Be willing and able to travel up to 50% of the year. • Understand customer needs and requirements, providing tailored integration solutions using the Frontline Perception System (FPS). • Identify and define integration processes for integrating FPS with existing and emergent systems. • Write Software Scripts to enable system integrations and workarounds. • Collaborate closely with engineering, product, and customer success teams to deliver robust integration solutions. • Conduct on-site assessments and evaluations to understand customer infrastructure and recommend optimal integration strategies. • Develop detailed integration plans, timelines, and documentation to guide the implementation process. • Provide hands-on technical support and training to customers during the integration and deployment phases. • Continuously gather feedback from customers to iterate and improve integration processes and FPS capabilities. • Ensure successful field deployments by troubleshooting and resolving integration issues promptly. On a Typical Day You Would: • Provision and configure FPS deployments for each engagement you are assigned to. • Meet with customers to gather and understand their specific integration needs and constraints. • Design and document a tailored integration process for the customer’s existing or emergent systems. • Write a js or python script to route data generated in FPS to a client system via api subscription. • Deploy and configure FPS on-site, ensuring seamless integration with the customer’s infrastructure. • Provide technical training and support to customer teams, ensuring they are confident in using FPS. • Collaborate with internal teams to refine and improve FPS based on field experiences and customer feedback. • Troubleshoot and resolve any technical issues that arise during integration and deployment. Desired Experience and Attributes: • High standard of ethics, grit, integrity, and moral character. • 5+ years of work experience in system integration, preferably within defense or related industries. • Strong understanding of machine learning concepts and their practical applications. • Good understanding of networking concepts, LAN vs WAN, ssh, ip, DHCP etc. • Proven experience in integrating complex software systems with existing infrastructure. • Excellent problem-solving skills and ability to think critically in high-pressure environments. • Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders. • Willingness to travel frequently and work on-site with customers as needed. • A college degree in Computer Science, Engineering, or related field is preferred. Startup Culture Expectations: • We’re a small, fully remote team, and everything is our responsibility. • Our team thrives on autonomy, trust, and solid communication. • Everyone on the Team needs to be very comfortable with constant change, moving fast, sharing failures, embracing grit, and building things themselves. Eligibility: • Must be eligible to obtain a clearance with the U.S. government. For internal use during the hiring process: Desired Skills: • Experience in engineering complex production systems. • Proven track record in system integration and deployment. • Experience working in resource-constrained environments. • Strong technical documentation and communication skills. Desired Attributes: • Strong interest in understanding and solving customer problems. • Demonstrable self-starter with a proactive approach to problem-solving. • A huge amount of inquisitiveness and interest in how systems work and a willingness to jump in anywhere and spend time debugging. Culture Fit: • Humility around the problem space and the problem set. • Inquisitiveness and interest in meeting customer needs. • Comfortability with a fully-remote position and frequent travel requirements. Compensation: • The base salary range for this role is $130,000–$185,000. Actual compensation will be determined based on experience, skills, and geographic location.