Front Desk & Admin Support, Insurance Verification & PA

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Front Desk & Admin Support, Insurance Verification & PA Remote | Gastroenterology Practice | 40 hours/week | $5-$6/hour Schedule: 12:00 PM to 8:00 PM Central Time Position Overview We are looking for an experienced Virtual Medical Assistant & Patient Scheduling Coordinator to support a growing U.S.-based gastroenterology practice. This is a hybrid patient-facing and clinical administrative role. Your initial focus will be patient calls, scheduling, appointment coordination, and front-desk support. As you become familiar with the practice, your responsibilities may expand into broader Medical Assistant and provider-support functions. The ideal candidate has experience supporting a U.S.-based medical practice, is confident communicating directly with patients and providers, and has hands-on experience using eClinicalWorks (eCW). Key Responsibilities 1. Patient Calls, Scheduling & Front Desk Support • Manage inbound and outbound patient calls, respond to basic inquiries, and follow up on appointment requests and prospective patient leads. • Schedule, reschedule, and coordinate new patient visits, follow-ups, procedures, and surgical appointments in eClinicalWorks (eCW). • Monitor patient communications across phone, email, and text, including appointment reminders, preparation instructions, scheduling changes, and other follow-up needs. 2. Medical Assistant & Provider Support • Support Physicians and Nurse Practitioners with chart preparation, intake information, medical documentation, and other remote clinical administrative tasks. • Assist with new prescription requests, medication refill requests, and related documentation according to established clinic protocols. • Track laboratory, pathology, and diagnostic results and appropriately communicate or route information to providers and patients as directed. 3. Insurance Verification & Prior Authorization • Verify patient insurance coverage and accurately document relevant benefits and coverage information in the patient record. • Process and follow up on prior authorization requests for procedures, medications, visits, and other services as assigned. • Coordinate with patients, providers, and insurance representatives to obtain required information and resolve authorization or coverage-related issues. 4. Workflow Documentation & Team Collaboration • Document clinic-specific scheduling, communication, and administrative processes as you learn the practice's workflows. • Help develop clear SOPs and step-by-step procedures that can support consistent operations and future team expansion. • Maintain clear and timely communication with Physicians, Nurse Practitioners, schedulers, front-desk staff, and other members of the clinic team. Required Qualifications • At least 1 year of hands-on experience supporting a U.S.-based medical practice • Experience performing both medical receptionist/front-desk and Medical Assistant-related administrative responsibilities • Hands-on eClinicalWorks (eCW) experience is required • Strong experience with patient scheduling and appointment coordination • Familiarity with prior authorizations, insurance verification, prescriptions/refills, and laboratory or diagnostic-result workflows • Excellent spoken and written English communication skills • Strong attention to detail, organization, follow-through, and documentation skills • Comfortable communicating directly with patients, providers, and clinic staff • Ability to work independently while maintaining consistent communication with the onsite team • Thursday or Friday availability may occasionally be required depending on patient volume and scheduling needs. Schedule changes will be communicated for at least a week if Thursday or Friday schedule is needed. Tools & Systems • eClinicalWorks (eCW) for patient records, scheduling, and clinical documentation • net2phone for inbound and outbound patient calls • Clinic email and text messaging platforms • Secure VPN and other productivity and communication tools Originally posted on Himalayas